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Website Snapshot of CALL CENTER SCHOOL, THE


(615) 812-8400

568 Grant Hwy Lebanon, Tennessee   37090-7176 , USA

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General Info:

The Call Center school provides training for all levels of personnel in a call/contact center. Programs are available in public or private classroom or web seminars. Books are also available and consulting services are provided to call centers.

Products & Services:

  • Training
  • Callcenter
  • Contaccenter
  • Agent
  • Supervisor
  • Teamleader
  • Manager
  • Director
  • Operation
  • Qualitycontrol
  • Workforcemanagement
  • Consulting
  • Classroom
  • Webinar
  • Books
  • Recruiting
  • Hiring
  • Retention
  • Service
  • Customer

Web Site Results

...improvement in the area of quality monitoring, agent performance and one-on-one coaching. The ...utilization; call evaluation form; call coaching for agent skill development and process improvement; and calibration
...problems, coach for improved performance, and implement agent retention programs. view details Workforce Management At ...takes comprehensive training to make sure the agent knows how to handle the call in
...Cart Power of One: The Difference One Agent Makes (e-Learning): This self-paced, 3-module e-Learning ...The Power of One class helps frontline agents understand the important role they play in
...Telecommuting that Works: Strategies for Utilizing Remote Agents (Recording): This 90-minute seminar outlines best ...making the most of work-at-home-agents. Create a business case for implementing remote
...How does it work? We interview your agents and management team, monitor your calls and

Company Profile:

Contact: 615-812-8400
Address: 568 Grant Hwy
Lebanon, Tennessee   37090-7176 , USA
Url: http://www.thecallcenterschool.com
Fax: 931-358-3900
Year Established: 2001
Annual Sales: Below US$1 Million
Business Type: Service
Ownership: Woman owned

Contract References:

  • - The Call Center School
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