Call Center Services The Call Center School View Cart Shop Home Curriculum Frontline Fundamentals Call Center Supervision Workforce Management Operations/Business Quality... Assurance Telephone Sales Customer Surveying Learning Bundles Services Seminars Custom Development Corporate Licensing Certification Consulting Educational Marketing Free Assessments Tools... Center Services The primary focus of our business is education. TCCS customers can choose from a wide variety of standard programs from our extensive library of courses or we can...

Assurance Telephone Sales Customer Surveying Services Seminars Custom Development Corporate Licensing Certification Educational Marketing Free Assessments Tools & Resources Bookstore... and retention as well as call center service and productivity. It also demonstrates the impact that each person has on speed of answer, efficiency, and cost in the call center. This a book... 50 - 99 books @ $5.95 each 100 - 149 books @ $5.45 each 150 - 199 books @ $4.95 each 200+ books @ $4.45 each Shipping is via US Postal Service first-class mail with delivery...

View Cart Shop Home Curriculum Frontline Fundamentals Call Center Supervision Workforce Management Operations/Business Qualtiy Assurance Telephone Sales Customer Surveying Services... the power of one to all call center staff, and how to shape desired attendance and adherence behaviors through proper education and reinforcement. Add to Cart Managing Daily Service Levels...: An Intra-Day Guide to Managing Staff and Service (e-Learning): This self-paced, 3-module e-Learning program outlines the process of tracking service on an intra-day basis...

Surveying Services Seminars Custom Development Corporate Licensing Certification Educational Marketing Free Assessments Tools & Resources Bookstore QuikStaff Software Tool Articles/White... seminar describes the process for defining service goals in the call center, calculating call center staff requirements, and analyzing staffing/cost/service tradeoffs. Students... will learn to calculate the optimal number of call center staff to maximize service while minimizing cost to make the most of call center resources. Dates: September 27 Add to Cart...

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