their details and all the answers at the time they need it? It's time for an omni-channel solution that executes knowledge-infused processes for both agent-based and self-service. Customers... of this omni-channel strategy is to leverage a contextually-aware centralised knowledge base across all channels. Join Fiona Keough, CEO at ATA and Kelly Koelliker, Knowledge... ImplementationStrategic ServicesEducationManaged ServicesContact SupportAbout KANAManagement TeamPressNewsAwards & ReviewsAnalyst CoveragePartnersContact InformationCareersContact Us Knowledge...

to electronic inquiries. Because the knowledge base is updated multiple times a day and information is easier to find, staff productivity and the first-time resolution rate are up. Scripts... Desktop Knowledge Management Web Self-Service Related Customer Stories Priceline Supporting a surging customer base while reducing call volume. Xerox Achieving global self-service... businesses across 11 countries. The group has extensive expertise and knowledge but little of it was written down, making it difficult and costly to deliver consistent responses...

, consistent user interface, and online knowledge base with localized content delivers ease-of-use and consistent, accurate information reducing support costs while improving service. Get... similar results with these solutions: SEM Agent Desktop SEM Knowledge Management SEM Web Self-Service Related Customer Stories Priceline Supporting a surging customer base while... The Challenge Xerox, the leading provider of document management technology and services, needed to find a better, more cost-effective way to support its global customer base...

a surging customer base while reducing call volume. Xerox Achieving global self-service for 100s of product and saving costs. Upcoming EventsAug13The New KANA Enterprise Knowledge... response time. The auto-suggest feature provides the appropriate response template based on message content analysis. Automated information sharing among team members reduces... operations today and plan for the future. Get similar results with these solutions: Agent Desktop Knowledge Management Web Self-Service Related Customer Stories Priceline Supporting...

for www.kana.com. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Info, KANA Software, Inc..., number of employees.) We use the knowledge gained to modify products and services to meet your needs, the contact information to send the information you requested in the format... to a customer's disk and read by the http server program so that the server program knows you visited the site before. This knowledge allows us to analyze our site, see what...