it as "Device Media Call Control", which was formerly known as CMAPI, or Communication Manager Application Programming Interface. How does DMCC / CMAPIwork? DMCC / CMAPI works... with Virtual Observer quality monitoring solution Removes need for CTI Works with Avaya Interaction Center Brings in many call data fields, allowing for intelligent search Records Analog... Email Page Fill out the form below to email a link to this page. Your Name Your Email Send To Email Message Cancel Search Contact Center Quality Monitoring Features Professional...