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Website Snapshot of PERFORMANCE MEASUREMENT ASSOCIATES, INC.

PERFORMANCE MEASUREMENT ASSOCIATES, INC.

(978) 283-5408

115 Prospect Street, Gloucester, Massachusetts   01930-3708 , USA

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General Info:

Our primary services include performance measurement (scorecard) consulting, customer and employee surveys, and best practices research. We also provide management training, organizational development, and strategic planning services.

Products & Services:

  • Performance Measures
  • Balanced Scorecard
  • Market Research
  • Consumer Research
  • Customer Research
  • Survey Research
  • Employee Survey
  • Employee Research
  • Od
  • Change
  • Best Practices
  • Focus Groups
  • E-surveys
  • Strategic Planning
  • Group Facilitation
  • Statistical Analysis
  • Survey Design

Web Site Results

VOE Research Research VOC Research VOE Research Consulting Education Voice of the Employee Research Once you have seen one employee survey, you have seen just about all of them... research typically begins with expectations mapping which is a highly specialized qualitative method used to gain a deep understanding of employee wants and needs. Through... interviews and focus groups we identify the issues that employees believe are obstacles to superior job performance. This information then helps us create a highly customized survey...
VOC Research Research VOC Research VOE Research Consulting Education Voice of the Customer Research Voice of the Customer Research concerns the systematic gathering, recording... the establishment and maintenance of a customer-focused organization. Why Does It Matter? Research indicates that increasing customer retention by as little as 5% results... in place. Research typically begins with Expectations Mining which is a highly specialized qualitative method used to gain a deep understanding of customers' requirements. Although...
Customer Loyalty Research Consulting Education Voice of the Employee Voice of the Customer Customer Loyalty Project Measurement Dynamic Scorecard Customer Loyalty Survey Info... Customer Loyalty: Results of a National Survey of Consumers Suggested Audience: General managers, marketing and sales managers, marketing research managers, customer service... women are often fiercely loyal to their cars especially if the vehicle is a Chevy, Toyota, Honda or Nissan? That is one of several conclusions reached in a National Survey...
Education
Performance Measurement Associates Research Consulting Education Voice of the Employee Voice of the Customer Customer Loyalty Project Measurement Dynamic Scorecard Education... the Voice of the Employee Hearing and Heeding the Voice of the Customer Customer Loyalty: Results of a National Survey of Consumers Building A World Class Project Measurement...
Voice of the Employee Research Consulting Education Voice of the Employee Voice of the Customer Customer Loyalty Project Measurement Dynamic Scorecard Hearing and Heeding... one employee survey, you have just about seen them all. Many seem to operate from a common set of questions, and even the results often seem about the same from company to company... employer from the employee point of view and that concludes with a process that guarantees the effective implementation of improvement plans. A highly customized survey...

Company Profile:

Contact: 978-283-5408
Address: 115 Prospect Street
Gloucester, Massachusetts   01930-3708 , USA
Url: http://www.performancemeasures.com
Fax: 978-231-0290
   
Year Established: 1997
Annual Sales: Below US$1 Million
Business Type: Service
Ownership: Minority owned

Contract References:

  • Employee Survey - DaimlerChrysler Services Truck Finance
  • Experian - Forum Corporation
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