the customers total experience. Key design criteria included: Customer Definition Our clients definition of a 'Customer' varied at several levels. In some cases different subsidiaries... databases for ad-hoc querying, others resided on legacy systems where extraction was required. Solution We implemented a mixed solution where some of the data resided on our... application server and others were dynamically queried from their native systems. We ultimately ended up with data provided via e-mail, some were provided via FTP, and others required...