for enhancing customer service Contact centers Customer facing applications Channel management Business processes Technology infrastructure including workflow, and interactive voice...customer relationship... customer relationship management experience overview Customer service is a major competitive discriminator for today s businesses, enabled by a technology... called customer relationship management (CRM). CRM has many definitions but at its core are approaches to maximizing profitability, revenue, and customer satisfaction through...

to competitiveness in the manufacturing industries. TCA consultants have assisted manufacturing clients in the up-front requirements definition, identification of processes, automation... have been focused on process efficiencies and cost reduction, and the development of high performing IT computing and communications infrastructures. electronic catalog development... lean manufacturing is the computing and communications infrastructure that enables lean business processes and the use of enterprise resource planning. TCA consultants have done...

and document management technologies for enabling processes. They have been involved in the content strategy, automation of processes, and development of the functional components... and deployed these sites for operation. content management & publishing Numerous businesses in the retail services sector have processes that are paper-based and prone to error... applications, business processes, computing infrastructure, and IT services. web design & implementation Critical to retail services is the definition of brand and the establishment of brand...