service scores which would lead to increased deposit acquisition and retention. I implemented a program to make the assistant branch managers our customer service champions. Across... significant planning, effort and follow-through. For example, I recently managed the training initiatives at a small Southern California bank where we sought to improve customer... kumquats. Don t lose site of the goal: to attain repeated application of skills, recognized by the team manager, team members, and certainly your customer. Some Final Ideas Change...

to increased deposit acquisition and retention. I implemented a program to make the assistant branch managers our customer service champions. Across the bank the champions were... and follow-through. For example, I recently managed the training initiatives at a small Southern California bank where we sought to improve customer service scores which would lead... of the goal: to attain repeated application of skills, recognized by the team manager, team members, and certainly your customer. Some Final Ideas Change taking on a new second...