Support - on your behalf regarding bugs or any abnormality. Modify the application settings for the Help Desk Module, Asset Module and Change Module. Create Remedy reports using... the Remote Administrator s direct phone number By creating a problem in Remedy and transferring it to your A&J Remedy Administrator s account You can submit issues via email and still... organization. Your services list will include: Trouble-shoot reported Remedy (Helpdesk, Change, and Asset Management) user problems. In the case of a minor or major change, submit...