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is the objective of the CC Broadcaster. With three display options, the CC Broadcaster can improve communications no matter what the physical layout of your call center. The TV display option... by the agent. The Broadcaster window can be placed anywhere on the agent's desktop and can remain on top when multiple applications are open. Shown below is a sample workstation display. Our software is also compatible with most readerboard display manufacturers. ...

Call Center Solutions , Telemanagement Software by Chadbourn Marcath, Inc. Frequently Asked Questions How does the CC Broadcaster display ACD queue, split or group information...? There are two connections - 1) a serial or LAN connection from the switch to the CC Broadcaster server to collect the ACD information, and 2) from the server to the display device... associated with the CC Broadcaster is hardwired to display only one information channel. For example, TVs wired for channel A may be displaying statistics from Customer Service, while TVs...

Broadcaster delivers key call-processing information to agents The CC Advisor provides real-time queue and agent status so that supervisors can monitor call center activity at a glance For more information, please click on the individual products listed on the left. ...