Self- Service, the Cloud and ITSM. One Big Happy Family? GET THIS WHITEPAPER Self- Service, the Cloud and ITSM (IT Service Management). One Big Happy Family? This white paper... in the forefront of its competition, regardless of the industry and including government and education. Keywords:Service Desk, IT Service Management, Self-Service, Cloud, Cloud Services, ITSM... Service Cloud Providers, ITIL, Business Service Management View Whitepaper First Name *Last Name *Email (we will keep your email completely private) *Company *Title *Phone * 2013 www.linium.com Login ...

specialty retailer looked to Linium to address low Service Desk customer satisfaction, in additiontoineffective management of the outsource service provider and increasing number... Ineffective management of the outsource service provider Increasing number of high priority failures Operational processes that were not clearly defined or executed. The companys... Incident Management tool with single global solution (60 days) Establish Service Desk Program Office and related processes (4 FTEs - 60 days) Create formal Knowledge Management process...

to their environments and decreasing the impact on customer services. The implemented Change Calendar tool is continuously utilized as a reporting tool to facilitate the client's Change Management... Management Processes Linium lead a NY State Health Agency to an effective change management process to prevent critical incident backlog and its associated unproductive time and effort... in its environments. Solution Together, Linium and the client collaborated in defining ITIL compliant Change Management processes through a series of workshops. Through the workshops...

at the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower...Running IT as a Business Part One: Service Desk Efficiency & Cost Reduction VIEW THIS WHITEPAPER Running IT as a Business Part 1: Service Desk Optimization This whitepaper looks... cost. For executives, it will provide an "ideal state" for the Service Desk, which may be used as a baseline for comparison. Complete the form on the right to view a copy today...

Linium IT Performance, Service and Asset Management, Enterprise Performance HomeCore Capabilities Enterprise Planning Business IntelligenceFinancial Close & ReportingProfitability.... Self-Service, the Cloud and Business Service Management. One Big Happy Family?Download Now > Perform Better.Integrated Enterprise Performance Management. How Credible is Your... & Cost AllocationPlanning & BudgetingConsolidations IT Optimization IT Scorecards + KPIIT Monitoring + AutomationIT Asset ManagementIT Service ManagementIT Portfolio & Project...