for future issues. Issuer Brand Index (published quarterly) Recurring Payments Balance Transfers Credit Card Online Account Servicing Borrowing Habits Identity Theft Signature- vs. PIN...-Authorized Transactions Acquisition Channels Credit Card Fees Additional Products and Fee Services Holiday Spending/Gift Cards Home Equity Lending & Credit Cards Radio Frequency... Payments Rewards Valuation Contactless Cards Online Account Servicing Credit Card Fees Borrowing Habits Using Personal Cards for Business Expenses Drivers of Attrition & Dormancy Impact...

and negotiating contracts for software, IT and servicing support. The co-brand alliance vaulted the bank into the position of a leading issuer of consumer credit cards in China. 2013 2013... in entering the credit card market with a co-brand card program but knew little about the range of business or financial opportunities. To understand the potential reward value... for its customers and the impact on company sales, ACG took the consumer brand company through an assessment of the credit card market, a determination of market-entry strategy...

and international companies in the credit card, retail banking, mortgage, and auto finance industries. Some of the Roundtables are replicated for differentiated markets (US, UK, Canada...) and product sets (credit card, debit card, auto finance, etc.) Key established Forums address: Accounting Policy and Financial Reporting Acquisition and Portfolio Management Chargeback...Industry Roundtables HOME | ABOUT | CAPABILITIES | TEAM | CLIENTS | CONTACT Packaged Services Cardbeat Industry Roundtables Cornerstone Client Program INDUSTRY ROUNDTABLES...

to reduce credit card customer attrition by 2 percentage points with a focus on the customer experience. Our approach was to create a consistent view of the customer while balancing risk... improvements. ACG was engaged by a large agricultural equipment firm to evaluate its credit card options. The company offered credit through a variety of facilities (including a private...-label program as well as a commercial lending and leasing program), and it was considering the launch of a co-branded credit card. ACG evaluated the capabilities of the clients...

through benchmark studies for a results-oriented, actionable and meaningful product. Examples of ACG Benchmarking projects include the following: ACG conducted a credit card best...-practice benchmarking assignment for a Pan-European financial services company looking to improve its contract with an outsourcing partner. The vendor serviced credit processing... measures and unit-cost reports. A top five credit card issuer engaged ACG to benchmark the marketing operations function among the most aggressive card marketers in the industry...