in the utility industry for over 30 years. While rate trends have come and gone during that period, the fact remains that the rates generate the revenue for the operation... of the utility, and insufficient or unbalanced retail rates can lead to financial stress and customer dissatisfaction . We generally charge by the hour for our consulting services. However... use our hourly support when they need immediate assistance. Retail & Wholesale Rates and Regulatory Matters Periodic Reviews and Revisions All Utilities must adjust their rates...