Resources Gas Resources Electric Resources Articles Mutual Assistance & The Virtual Call Center Susan Prather Morgan (Southeast Electric Exchange), Barb Powers (Tampa Electric... to benefit utilities and their customers in times of crisis. Warren Causey. EnergyBiz, (PDF) Client Memo on Prerecorded Message Calls FCC Ruling 2012 (PDF) Case Studies Mutual Assistance... News From TFCC June 2011 News From TFCC November 2012 Product Literature High Volume Call Answering (HVCA) (PDF) Mutual Assistance Routing System (MARS) (PDF) MARS Weather Trends...

Irenes Impact on Electric Utilities (PDF) Product Literature Proactive Customer Communications (PDF) Mutual Assistance Routing System (MARS) (PDF) MARS Weather Trends (PDF) Multi..., Progress Energy Call Center Mutual Assistance Harry Ruscetta, NSTAR and Bently Collier, TFCC Proactive Outbound Communications Panel Led by: Dennis Smith, Chartwell Inc. Panelists... You Connect More White Papers SMS / Text Customer Communications (PDF) Mutual Assistance Strategies for Customer Service During Mission Critical Events (PDF) Copyright 2013 Twenty...

Call Center Mutual Assistance SIGN UP FOR OUR NEWSLETTER View Video Presentation First Name *Last Name *Company *Email (we will keep your email completely private) * Call Center... Mutual Assistance The first successful utilization of MARS took place in February, 2010.Learn from TFCC's Bently Collier on otherapplications for MARS becoming available. Also hear...

Multi-Channel Communications Mutual Assistance Routing System (MARS) Mobile & Desktop Outage Reporting Interactive Collections Database Accuracy Mobile Workforce Communications...