Simulator: Any first-level supervisor Team Leader Simulator: Any team leader Work Team Simulator: Any blue-collar or clerical team member Customer Service Simulator: Customer Service... of positions, including blue collar and clerical team members, customer service personnel or positions that require effective customer service, and supervisory/management jobs...

Customer Service Simulator:... Customer Service Simulator (CSS) WHAT IS THE CSS? The Customer Service Simulator (CSS) represents a new way of testing for customer service skills.... Based on the realization that effective customer service requires people who not only have well-developed interpersonal skills, but who also know how to project a customer service... service scenarios. Dialog between the customer and a Customer Service Trainee is presented, and the candidate is asked questions about what takes place. The CSS is not a multiple...